A new mattress is vital to a better night’s sleep as well as better physical and mental health. It is important to protect your investment by following these simple tips, so you can experience optimal sleep comfort for years to come.
As with all quality products, your bed will last longer and help you sleep more comfortably if you follow a few simple procedures.
For your comfort and to help extend the life of your mattress, we recommend that you:
• Take optimal care of mattress by referring to these care instructions.
• Use a good quality waterproof mattress protector.
• Do not allow your mattress to get wet – this may affect the quilting layers, causing them to compress and become damaged. This may also occur if you apply a Fabric Protection Treatment after manufacture.
• Keep your bedding clean.
• Replace the base/foundation when purchasing a new mattress.
• Give your new sleep set time to “breathe” upon removal of its plastic.
• Do not use an electric blanket as the high temperatures cause compression or sagging and may affect the fillings of the quilted layers.
• Do not stand or jump on your mattress.
• Do not sit of the sides of your mattress – it is not designed for this purpose and failure to adhere to this may result in bent/broken borders wires.
• Take care when moving your mattress – carry it flat or on its side. If storing or shipping the mattress to a new location, ensure that the mattress is flat.
• Do not bend your mattress as this may damage the innerspring.
• Rotate your base/bases every six months
• Regularly rotate the mattress. We suggest the following rotation schedule:

Mattress Rotation Guide

• Realign the mattress to the base/foundation.
• Rotate the mattress every 2 weeks for the first 3 months, thereafter every 3 months.
• Body shaped impressions will be minimised with regular rotating. Impressions are a normal characteristic of settling comfort layers.
• Do not attempt to rotate the mattress by yourself, as bigger sizes are heavy and could cause personal injury or damage to your mattress.
Please note that: Your new mattress has one sleeping surface; this means that you will never have to turn your mattress over (please note rotation schedule). This mattress has upholstery padding, which increases its longevity and support performance. Do not attempt to sleep on the non-sleep surface of the mattress, as it is not made for that purpose.


Dual-sided mattresses may be provided, on request, and at an additional cost to hospitality clients. Should your housekeeping department require a schedule, additional to the flipping/rotation schedule provided on the mattress, please refer to the below:

Dual-Sided Mattress Rotation Guide


  • If your new mattress is not comfortable right away, do not be concerned. Much like a new pair of shoes, a new mattress needs time to break in. Your body needs time to get used to your new mattress and your new mattress needs to get used to you. This process takes approximately 30 days.
  • Your new mattress may feel slightly different at first from the one in our showroom. Do not be alarmed. This is because the mattresses on the showroom floor have been gently used, and yours has not.
  • A proper foundation/base is crucial for optimal mattress performance. You should NOT place a new mattress on an old base. It will greatly reduce the lifespan of the mattress and may void your warranty.
  • If you have an existing bed frame it is vital that the base of the frame is solid and does not comprise of slats. Bed frames need to have sufficient support in order for the mattress to be properly supported. The placing of a mattress of an incorrect bed frame will void your warranty. If you are uncertain, please contact the store so that we may provide suggestions to ensure that your mattress is correctly supported.
  • Body impressions of up to ±4cm are normal– these are a normal occurrence in your new bed and are an indication of the natural settling of the fillings conforming to your body’s contour and weight distribution. This is not a structural defect and is comparable to the normal changes that occur in a pair of leather shoes. Body impressions can be minimised by following the rotation schedule and care instructions.

Body Impressions VS. Sagging